Grosvenor Casino Walsall Privacy Policy – Understanding Your Information and Your Rights

Grosvenor Casino Walsall Privacy Policy – How We Use and Safeguard Your Information

Grosvenor Casino Walsall Privacy Policy explains how personal information connected with visits to our retail casino environment can be collected and used. Information may be provided during registration, generated through your activity in the casino or supplied when you communicate with us. We may also obtain relevant information from approved third parties or public sources where checks are required.

The information involved can include your name, age, date of birth, image, address, telephone number, email address, bank details and other identity or source-of-funds information. CCTV operates throughout casino premises and may record images during a visit. These different categories help us administer customer relationships, process relevant services and meet security and regulatory requirements.

Under the Grosvenor Casino Walsall Privacy Policy, we may use personal information to create and maintain customer records, process payments, verify age and identity, check source of funds, manage risk, prevent fraud and communicate about services. Marketing use is handled according to the applicable consent and direct-marketing rules. Information may also be shared within the Rank Group or with appropriate suppliers, advisers, verification providers or authorities where the stated purposes require it.

We take reasonable technical and organisational precautions intended to protect personal information against loss, misuse or alteration. Data is retained for periods connected with the purpose for which it is held and relevant regulatory obligations, with some records potentially retained longer where circumstances require it. We also recognise rights relating to access, correction, restriction, deletion in appropriate cases and obtaining a portable copy of qualifying information.

Your Rights under the Grosvenor Casino Walsall Privacy Policy

You can ask about the personal information being processed about you and request correction where details are inaccurate. Depending on the circumstances and applicable requirements, you may also ask us to restrict or stop processing, delete information or provide qualifying data in a machine-readable format. Some requests may be limited where information must continue to be retained or processed for legal or regulatory reasons.

Types of Data and Their Purpose

Data Type	Purpose	Handling
Identity details	Age and identity verification, customer records and compliance	Access and processing are controlled according to purpose
Contact information	Customer communication and relevant service messages	Marketing preferences can be managed separately
Financial and source-of-funds data	Payments, verification, risk management and regulatory checks	May involve approved service providers
CCTV images	Operation, safety and security within our premises	Retained and handled in line with applicable purposes
Casino activity	Customer service, compliance and responsible-gambling purposes	Used only to the extent required for relevant purposes

Frequently Asked Questions

Why does Grosvenor Casino Walsall Privacy Policy allow personal data to be collected?

We collect and use information for purposes such as maintaining customer records, delivering services, processing payments, verifying identity and age, carrying out source-of-funds checks and helping prevent fraud or other unlawful activity. Information may also be needed for safer-gambling, security and regulatory responsibilities.

Can I ask for my personal information to be corrected or deleted?

You can request access to information being processed about you and ask for inaccurate information to be corrected. You may also have rights to restriction, deletion or data portability in appropriate circumstances, although some information may need to remain on record where regulatory or other applicable obligations require it.